Privacy Policy
Last Revision: January 10, 2024
TileToolHQ.com is owned and operated by the Monterrey Tile AZ LLC. (“Monterrey Tile”), which is committed to safeguarding the personal information (“Personal Information”) of visitors to our website. The following statement (“Privacy Policy”) sets out the principles governing our use of Personal Information that we might obtain about you when you access our website (the “Website”) or when you use our services. The Website and any services we provide online are collectively referred to as the “Services.”
Collection of Information
When you use the Services, we collect various categories of Personal Information, which will generally include information that you provide to us directly as well as information that we collect automatically.
Basic Information. When you create an account via the link on our home page, we will collect your e-mail address, a password, an EIN or business license number (if applicable), and, in some cases, a description of your business. We also collect additional shipping details that you provide. When you order products from our Website, we also collect billing information, such as a credit card number and related information necessary to complete the online transaction. When you use the Contact Us link to make a request, we will ask for your name, e-mail address, company name, phone number, order number, RMA number, and details relating to your request.
Cookies. We employ cookies on the Website. A cookie is a small encoded text file sent between a web server and web browser when you visit the Website. That file is stored on the hard drive of the device used to access the internet, and will be accessed when you revisit the website that created the cookie file. Your web browser uses the information stored in the cookie to make navigating the website easier, such as automatic login and other functions and preferences. Cookies come in many flavors. Functional cookies ensure that certain parts of the Website work properly. By placing functional cookies, we make it easier for you to visit our Website and use the Services. We may place these cookies without your consent. Analytical cookies are used to optimize the Website experience for our users. Through the use of analytical cookies, we receive insight into the usage of our Website. We ask your permission to place analytical cookies to ensure our Website offers a continued positive user experience.
Other Technologies. We may use clear GIFs, pixel tags, and other such cookie-like technologies to track the activities of users of our Website and to compile statistics about the use of our Website and/or e-mail response rates.
Log files. Our servers may automatically record information related to your use of our Website, which may include information such as your IP address, browser type, operating system, mobile device type, diagnostic information, referring web page, and other web pages visited.
Use of Information
We use the information detailed above for a variety of purposes, including: fulfillment of your product orders, shipping and returns, managing customer relationships, responding to your inquiries, enforcing our terms of use, personalizing your experience on the Website, interacting with other online distribution channels (such as via our eBay page) and engaging in marketing activities, such as providing newsletters, publications, updates, and other information that we believe might be of interest to you.
With respect to marketing activities, certain information that you provide to us, such as your first name, last name, company name, e-mail address, physical address, and phone number may be aggregated with other such data in one or more contact lists. We may then use these contact lists to send you information regarding our services via an automated mailing system and/or to send you surveys via an automated survey generation system. These contact lists may be integrated into our client relation management (CRM) system and/or our internal e-mail contact lists).
Sharing of Information
We do not sell, exchange, transfer, or give your personal information to any other company or individual except as follows:
We may share, on a limited basis, Personal Information with our service providers, suppliers, subcontractors, and similar third parties so that they can assist us in the maintenance of our Website and other services. We may also share Personal Information with financial institutions in connection with invoicing and payments.
We may disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request; to enforce or apply our terms of use and other agreements, including for billing and collection purposes; if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ourselves, our clients, or others.
Access to Information
You may access and update your Personal Information that we hold by sending a request to the e-mail address listed below under Contact Us.
Third Party Websites and Links
We may provide links to third-party websites, services, plug-ins, content, and applications that are not operated by us. This Privacy Policy does not apply to such services, and we cannot take responsibility for the privacy policies, content, or practices of those services and websites.
Data Retention
We store the information we collect about you for as long as is necessary for the purposes for which we collected it, and in accordance with our legal obligations and legitimate business interests.
Sensitive Information
We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics, or genetic characteristics, criminal background or trade union membership) when using the Services.
Residents of the European Economic Area
Our Services are not directed to the processing of Personal Information of data subjects who are in the European Economic Area (“EEA”) at the time of data collection. That is, any processing activities performed by the Website are not directed to the offering of goods or services to data subjects in the EEA or monitoring the behavior of such data subjects in the EEA. Accordingly, we do not believe that we are subject to requirements of the EU General Data Protection Regulation (“GDPR”). If you would like to learn more about the GDPR, please visit the European Commission site at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
Children’s Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect Personal Information from children under the age of 16. If we receive Personal Information that we discover was provided by a child under the age of 16, we will promptly destroy such information. If you would like to learn more about the Children’s Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission home page at http://www.ftc.gov.
California Residents
If you are a California resident who has provided us with your Personal Information during the creation of or during the course of establishing a relationship with Monterrey Tile that is primarily for personal, family, or household purposes, you may, once per calendar year, request information regarding our disclosure of certain categories of your Personal Information. Specifically, pursuant to California Civil Code 1798.83 (the “Shine the Light” law), we will provide you a list of the categories of Personal Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. You must submit your request to us either by the e-mail address listed under the Contact Us section below, or by mail at mailing address listed below.
Do-not-track Signals
We do not guarantee that our Services will respond to do-not-track signals. For more information about do-not-track signals, please see https://allaboutdnt.com/. You may, however, disable certain tracking as set forth in our Cookie Policy.
Security
We employ measures that are appropriate to protect your Personal Information against unauthorized access, improper use or disclosure, unauthorized or unlawful destruction or accidental loss, and all of our employees and any third parties that process your Personal Information on our behalf are obligated to respect the confidentiality of your information. However, we cannot and do not provide any assurance that these measures will be sufficient to protect the information you choose to transmit to our site.
Revisions to our Privacy Policy
We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this Privacy Policy periodically for changes. If we make material changes, we will endeavor to provide notice ahead of such changes, such as by email or through a notice at the Website.
Contact Us
If you have any questions about this Privacy Policy, or are making a request pursuant to this Privacy Policy, please contact us at:
fulfillment@tiletoolshq.com
401 E. Ray Road
Chandler AZ 85225
